Refund Policy

Effective date: 1 June 2026

This Refund Policy applies to the Site Risk Report and any other report or service ("Report") purchased from Clearwater Consulting T/as Buildintel (ABN 60 662 312 217) ("Build Intel", "we", "us", "our") through buildintel.com.au. It forms part of our Terms of Service.

1. Our delivery commitment

We deliver your Report by email within two business days of receiving your payment. Business days are Monday to Friday, excluding Western Australian public holidays. If we expect a delay, for example because a government data service is unavailable, we will email you before the deadline and offer you the choice of waiting or a full refund.

2. When you are entitled to a full refund

We will refund the full purchase price in any of the following situations:

(a) Not delivered on time. We have not emailed your Report within two business days of payment and you choose to cancel rather than wait.

(b) Property not found or outside our service area. We cannot locate the property you selected in the official cadastre, or it is outside Western Australia, so we cannot prepare a Report.

(c) No useful coverage. The datasets we rely on have no coverage for your property, so a Report would contain no ratings.

(d) Cancellation before work begins. You ask us to cancel and we have not yet started preparing your Report.

(e) Duplicate order. You have paid twice for the same property by mistake. We will refund the duplicate payment and prepare one Report.

3. Reports already delivered

Each Report is a digital product prepared specifically for one property, so once it has been delivered we do not generally offer a refund for change of mind. Two situations are different:

(a) Errors caused by us. If you believe your Report contains a factual error, please tell us as soon as you can, ideally within seven days of delivery, so that we can check the source data while it is unchanged. Where the error is ours we will correct and re-issue the Report at no charge; if we cannot correct it, we will refund you. Telling us later does not affect your rights under the Australian Consumer Law.

(b) Your rights under the Australian Consumer Law. See section 6.

4. Wrong address selected

The Report is prepared for the address you select from the list at checkout. If you selected the wrong address and we have already delivered the Report, we cannot refund it, but we will prepare a Report for the correct address at a 50% discount if you contact us within seven days of delivery. If you tell us about the mistake before we have started work, we will simply prepare the Report for the correct address at no extra charge.

5. How to request a refund, and how refunds are paid

Email info@buildintel.com.au with your order number and a short explanation. We will acknowledge your request within two business days and, where a refund is due, process it within five business days. Refunds are made to the original payment method through our payment provider (Stripe) and typically appear on your statement within five to ten business days depending on your bank. We do not refund in cash or to a different card or account.

6. Your rights under the Australian Consumer Law

Our Reports come with guarantees that cannot be excluded under the Australian Consumer Law, including that our services will be provided with due care and skill, will be fit for any purpose you told us about, and will be delivered within a reasonable time. If we fail to meet a consumer guarantee you may be entitled to a remedy, which can include a refund, and nothing in this Policy limits or excludes those rights or imposes a time limit on them. If you are not satisfied with how we handle a request, you may contact Consumer Protection WA.

7. Changes to this Policy

We may update this Policy from time to time. The version published on our website at the time you place an order applies to that order.